Shipping and Returns
General Shipping Information
SHIPPING INFORMATION ORDER PROCESSING INFORMATION
Orders ship from Austin, TX and are typically processed within (1-3) business days for in-stock items. Please note that our business hours are Monday to Friday, and we are closed on weekends. Transit times quoted at checkout are estimates only and do not include processing timelines.
Shipping rates are calculated based on total weight, dimensions of the item(s) ordered, and the location of the receiver. Your tracking information will be emailed to the address you entered at checkout once your order ships. Tracking for domestic shipments may take up to 48 hours to return results online. If tracking does not work after this timeframe, please contact us: shop@aliveandwell.health.
Packages are shipped per the shipping method you select at checkout. Carrier shipping delays can occur due to factors outside of our control. Please contact the shipping carrier if your package encounters delays or is lost in transit. We do not offer refunds for shipping delays or lost items.
STANDARD SHIPPING
- Free on orders over $75. Orders must total $75 before tax (and after any promotional discounts) to qualify. We do not ship internationally at this time.
- $8 fee on orders under $75 (after any discount, before tax)
- Delivered within 3-5 working days.
- Hawaii, Alaska, Puerto Rico & U.S Territories may take up to 14 days.
Please note the following delivery times for the various domestic shipping methods:
Please note the following delivery times for the various domestic shipping methods:
USPS First Class - 2-5 business days
USPS Priority - 1-3 business days
USPS Ground Advantage - 2-5 business days (link embedded)
UPS Ground - 1-5 business days
*Please be aware that these timelines do not include order processing time. Please see our shipping policy above so you are aware of these timelines which may prolong your delivery estimate.
Pick Up Orders: pick-up orders placed Monday-Friday before 12:00pm are generally ready same day. Orders placed on the weekend will be ready for pick-up on the next business day. However, we will contact you when the products are ready for pick up in our Bee Cave Alive and Well Store.
Texas Orders: local Austin orders are generally delivered next business day - without any additional fees. Most major Texas cities are also eligible for next business day delivery (call to learn if your city is eligible for next day delivery)
Standard Shipping: Orders shipped via standard shipping may be delivered to PO Boxes and APO/FPO/DPO addresses. Shipping carrier and method will be determined by Alive + Well's Shipping Department. Standard shipping time is 3-5 business days.
Shipments outside the continental US: 2-Day and Overnight shipping orders to Alaska and Hawaii are subject to an additional charge of $10.
Shipments to Puerto Rico can only be done via USPS; 2-Day and Overnight shipping options are not available.
Shipping Refrigerated Products : Our manufacturers formulate their probiotics to ensure their products retain viability until they reach the consumer. Probiotics that are recommended to be refrigerated remain so until the time of shipment, then shipped alongside an ice pack to ensure potency (Note: Ice pack will not arrive frozen, and product may not arrive cold). However, you may want to consider using 2-Day and Overnight shipping methods when purchasing probiotics to ensure maximum potency.
Orders placed on a Thursday-Sunday requiring cold shipping will not ship until the following Monday.
Shipping Address: A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, Alive + Well is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. If the tracking indicates the package has been delivered, you would be required to place a new order.
AUTOSHIP ORDERS
When you subscribe for Autoship, you'll save 10% on future automatic order (select products do not include a discount on recurring orders). You can skip an order, change the frequency, pause your subscription, or cancel at any time. Your credit card will be billed and the order will be shipped on the same day the order is set to process. You can update your Autoship schedule or make any changes to the order in your online account. You can cancel this schedule at any time.
Additional discounts cannot be applied to autoship products.
RETURN/REFUNDS POLICY
Shopping is risk-free with our 30-day return guarantee. If for any reason you are not satisfied with your purchase, simply send the unused portion back to Alive and Well within 30 days of purchase. You will receive a full refund for the item(s) in the original form of payment. After we process your return, it may take several business days for the refund to appear on your credit card, depending on your financial institution. Please note that we are only able to process returns for a maximum of 3 items per year.
Shipping and handling charges are non-refundable. For returns via mail, the product must be carefully packaged. Return postage is the responsibility of the customer.
Once your return has been received, a refund will be issued within 14 days in the original form of payment, and an email confirmation will be sent.
Please note that we are only able to process returns for a maximum of 2 items per year.
Shipping and handling charges are non-refundable. For returns via mail, the product must include your full name, order number and be carefully packaged. Return postage is the responsibility of the customer.
Once your return has been received, a refund will be issued within 14 days in the original form of payment, and an email confirmation will be sent.
Please return shipments to the following address:
